Questions?
If your question is here then your answer is here...
Please read and see if your question has an answer here. We have all the important imformation about shopping with us. For any other question please contact us.
Safe Payment?
We have created a secure online environment regarding the details we collect from you. No credit card details are stored on site and all orders are processed via PayPal's secure servers or Piraeus Bank secure Paycenter system for credit cards.
Payment Methods?
Your payment options for your order include PayPal (if you have an account), credit cards, or a simple deposit in the specified bank account by us. All orders are processed without having to store any of your sensitive private financial data in our servers!
Shipping options?
Your orders are shipped via "The Hellenic Post Office". The packages receive a tracking number and need to be signed for, upon delivery.
Shipping cost?
Shipping costs vary based on location and the total weight of the items. The best way to find out how much you will be paying for your order is by adding your items in the shopping cart and going through the checkout process to calculate final shipping charges. There are different charges for shipping in Greece, Europe and Overseas.
Order Delay?
Ensure you have received your order confirmation email. Then check the list below to confirm that you are within the post office delivery time schedule.
Delivery:
3 to 7 working days (approximately) at the following destinations: Austria, Belgium, France, Germany, Denmark, Switzerland, Estonia, United Kingdom, Ireland, Island, Spain, Italy, Latvia, Lithuania, Luxemburg, Malta, Norway, Holland, Hungary, Poland, Portugal, Slovakia, Slovenia, Sweden, Czech Republic, Finland and Cyprus
8 to 11 working days (approximately) at the following destinations: Rest of Europe and countries outside the EU.
If your order has exceeded the post office time frames, then please contact us.
We are not liable in the case your order returns back to us, due to wrong address or if it was unclaimed. You will be contacted by us regarding the matter and in order to proceed with re-dispatch of your order and you will have to cover the shipping costs.
Return Policy?
- You can either request a full refund of the item's (items) value or an exchange for another (others) of the same value or less. (Note: We can't refund shipping charges).
- First contact us about which order you wish to return, which product and why and if you would like a refund or an exchange. Please remember to mention your order number.
- In order to proceed with your request you will have to return your order to us within 7 working days of receipt date. Returns are accepted only UNWASHED, UNWORN, UNDAMAGED and in their original packaging including all extras. Otherwise, no returns will be accepted and the procedure of refund or exchange will be blocked. If you need the item(s) back, you have to cover shipping charges.
- Returns can take up to 1 week to be processed once received. When your return has been processed and shipped, we will send you a shipping confirmation email.
- If the shipment sent to you is the result of a mistake caused from the Goblin Culture Reinvention team, we will cover all costs involved.
- In the case an order returns to us as a result of a mistake made by you (i.e. wrong delivery address details or miscommunication with your postal service) you will have to cover shipping charges in order to re-ship the order.
- We will only refund delivery/postage costs if the return is a result of our error.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Greece.
Care & Clean
To make sure that you t-shirt will last for a long time, including your screen-print make sure you follow the guides below.
1. Wash you t-shirt at 30C (65F to 85F) either by hand or in the washing machine.
2. Do NOT use a machine dryer, just hang your t-shirts on a line and let them drip dry.
3. Do NOT iron on the screen-print. You will damage the print and your iron. Simply turn your t-shirt inside out and iron at a medium setting.
